Question 1

What is the typical response time for inquiries?

Accepted Answer

We respond to all inquiries within 4 business hours. For urgent quality escalations, we can arrange a call within 1-2 hours. Our team is available during European business hours with extended coverage for critical situations.

Question 2

Is there a cost for the initial consultation?

Accepted Answer

No, the initial consultation is free and no-obligation. We'll discuss your specific challenges, review potential solutions, and provide a preliminary assessment of scope and timeline.

Question 3

Do you sign NDAs before discussing our quality issues?

Accepted Answer

Yes, we're happy to sign mutual NDAs before any detailed discussions. We understand the sensitive nature of quality issues and maintain strict confidentiality for all client engagements.

Question 4

Can you provide references from similar companies?

Accepted Answer

Yes, we can connect you with references from similar industries and situations (with their permission). We also publish anonymized case studies that demonstrate our approach and results.

Question 5

What information should I prepare for the first meeting?

Accepted Answer

It's helpful to have: a brief description of your quality challenges, relevant KPIs or metrics, information about your quality management system (IATF, ISO, VDA), and any specific deadlines or constraints you're facing.

Question 6

Do you work with companies outside Europe?

Accepted Answer

Yes, while our primary focus is Europe, we support global automotive and industrial supply chains. We have experience with international OEM requirements and can deploy teams to various locations as needed.

Talk to an expert or send us a message

Book a 30-min strategy call

Send a message

Before You Contact Us

Your Privacy Matters