Privacy Policy

    Last updated: November 5, 2025

    At Qualiteh, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

    1. Information We Collect

    We collect information that you provide directly to us, including:

    • Personal Information: Name, email address, company name, job title, phone number
    • Account Information: Username, password, organization details
    • Usage Data: Pages visited, time spent on pages, clicks, and navigation paths
    • Technical Data: IP address, browser type, device information, operating system

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process transactions and send confirmations
    • Send technical notices and support messages
    • Respond to your comments and questions
    • Send marketing communications (with your consent)
    • Analyze usage patterns and trends
    • Detect, prevent, and address fraud and security issues

    3. Legal Basis for Processing (GDPR)

    Under GDPR, we process your personal data based on the following legal grounds:

    • Contract: Processing necessary to perform a contract with you
    • Consent: You have given explicit consent for specific purposes
    • Legitimate Interests: Processing necessary for our legitimate business interests
    • Legal Obligation: Processing required to comply with legal obligations

    4. How We Share Your Information

    We do not sell your personal information. We may share your information with:

    • Service Providers: Third parties who perform services on our behalf (hosting, analytics, customer support)
    • Business Partners: Trusted partners like Qualitas Pro for service delivery
    • Legal Requirements: When required by law, subpoena, or legal process
    • Business Transfers: In connection with a merger, acquisition, or sale of assets

    5. Your Rights Under GDPR

    If you are located in the European Economic Area (EEA), you have the following rights:

    • Right to Access: Request copies of your personal data
    • Right to Rectification: Request correction of inaccurate data
    • Right to Erasure: Request deletion of your data ("right to be forgotten")
    • Right to Restrict Processing: Request limitation of data processing
    • Right to Data Portability: Receive your data in a machine-readable format
    • Right to Object: Object to processing based on legitimate interests
    • Right to Withdraw Consent: Withdraw consent at any time

    To exercise these rights, contact us at privacy@qualiteh.com

    6. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to collect and track information. You can control cookie preferences through our cookie consent banner and your browser settings.

    See our Cookie Policy for detailed information.

    7. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

    8. Data Security

    We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

    9. International Data Transfers

    Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

    10. Children's Privacy

    Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

    12. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

    • Email: privacy@qualiteh.com
    • Address: Qualiteh, Belgrade, Serbia
    • Data Protection Officer: dpo@qualiteh.com

    13. Supervisory Authority

    If you are located in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.